This Cookie Policy explains how hcalls ("we", "us", or "our") uses cookies and similar technologies when you visit our website at hcalls.com. It explains what these technologies are, why we use them, and your rights to control our use of them.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide reporting information to website owners.
Cookies set by the website owner (in this case, hcalls) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable features or functionality to be provided on or through the website (e.g., analytics, interactive content).
2. Categories of Cookies We Use
Essential Cookies (Always Active)
These cookies are strictly necessary for the website to function. They cannot be switched off in our systems.
| Cookie | Purpose | Duration |
|---|---|---|
| ctl_token | Authentication session token (JWT) | 30 days |
| ctl_user | User profile data for UI personalization | 30 days |
| ctl_cookie_consent | Stores your cookie consent preferences | 365 days |
Analytics Cookies (Opt-in)
These cookies help us understand how visitors interact with our website by collecting information anonymously. They are only set after you grant consent.
| Cookie | Purpose | Provider | Duration |
|---|---|---|---|
| _ga | Distinguishes unique users | Google Analytics | 2 years |
| _ga_* | Maintains session state | Google Analytics | 2 years |
Marketing Cookies (Opt-in)
These cookies may be set through our site by advertising partners. They may be used to build a profile of your interests. Currently, hcalls does not use any third-party marketing cookies. This section will be updated if that changes.
3. How to Manage Cookies
When you first visit our website, a cookie consent banner will appear allowing you to accept or customize your cookie preferences. You can change your preferences at any time by:
- Clearing your browser cookies and revisiting the site (the consent banner will appear again)
- Using your browser's built-in cookie management settings
- Contacting us at contact@hcalls.com
4. Local Storage & Session Storage
In addition to cookies, we use browser local storage and session storage for application functionality such as caching support chat messages and maintaining session state. These follow the same consent rules as cookies in their respective categories.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed about our use of cookies.
6. Contact Us
If you have questions about our use of cookies or other technologies, please contact us at contact@hcalls.com.